Résumé Action Verbs

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Training and coaching skillsTechnical skillsCommunications and marketing skillsManagement and leadership skillsOrganizational skillsPlanning, research, and idea skillsData and financial skillsHelping or customer service skills

Résumé Bullet Points

AVERAGE BULLET POINT GOOD BULLET POINT GREAT BULLET POINT
Answered customer phone calls Answered an average of 25 customer calls per day. Answered questions, resolved problems, and recommended additional products or services they might find useful. Answered an average of 25 customer calls per day. Answered questions, resolved problems, and recommended additional products or services they might find useful. Increased customer satisfaction and loyalty, as well as follow-on purchases.
Drove a forklift truck Drove a forklift truck, resupplied 12 work stations with all parts and materials needed to operate an assembly line. Drove a forklift truck, resupplied 12 work stations with all parts and materials needed to operate an assembly line. Maintained an accident-free driving record for more than 3 years, and ensured the assembly line never shut down due to a shortage of parts.
Maintained delivery trucks Performed comprehensive maintenance on 6 delivery trucks that averaged 14 hours of use per day and 30,000 miles per year. Performed comprehensive maintenance on 6 delivery trucks that averaged 14 hours of use per day and 30,000 miles per year. Achieved a 98% availability rate and prevented thousands of dollars of unscheduled repair.
Developed and implemented new employee training program Developed and implemented a training program for over 200 new employees on safety procedures and the correct use of tools and equipment. Developed and implemented a training program for over 200 new employees on safety procedures and the correct use of tools and equipment, resulting in a sharp decrease in lost-time accidents, workers compensation claims, and employee turnover.
Processed invoices Processed over 30 invoices per day quickly and accurately. Processed over 30 invoices per day quickly and accurately, reducing average billing-to-payment cycle from 6 weeks to 3 weeks.

People skills

Collaborated Conferred Consulted
Contacted  Defined Developed
Directed Elicited Enlisted
Furnished Interacted Involved
Joined Judged Mediated
Moderated Negotiated Observed
Participated Promoted Recruited
Referred Reinforced Resolved
Solicited Specified  

Training and coaching skills

Accelerated Adapted Advised
Clarified Coached Communicated
Conducted Coordinated Critiqued
Developed Enabled Encouraged
Evaluated Explained Facilitated
Focused Guided Individualized
Informed Instilled Instructed
Motivated Persuaded Simulated
Stimulated Taught Tested
Trained Transmitted Tutored

Technical skills

Adapted Applied Assembled
Built Calculated Computed
Conserved Constructed Converted
Debugged Designed Developed
Engineered Fabricated Fortified
Installed Maintained Operated
Overhauled Printed Programmed
Regulated Remodeled Repaired
Replaced Restored Solved
Standardized Upgraded Utilized

Communications and marketing skills

Addressed Advertised Answered
Articulated Authored Briefed
Clarified Communicated Composed
Conveyed Convinced Corresponded
Created Debated Discussed
Displayed Drafted Designed
Edited Explained Expressed
Formulated Illustrated Influenced
Interpreted Interviewed Lectured
Listened Marketed Outlined
Persuaded Photographed Presented
Proposed Publicized Recommended
Reported Responded Spoke
Suggested Summarized Translated
Wrote    

Management and leadership skills

Accelerated Administered Analyzed
Appointed Approved Assigned
Authorized Awarded Chaired
Consolidated Contracted Controlled
Coordinated Decided Delegated
Developed Directed Eliminated
Enforced Enhanced Established
Executed Generated Handled
Headed Hired Hosted
Improved Incorporated Increased
Initiated Inspected Instituted
Led Managed Merged
Motivated Navigated Organized
Originated Overhauled Oversaw
Planned Presided Prioritized
Produced Recommended Reorganized
Replaced Restored Reviewed
Scheduled Secured Selected
Streamlined Strengthened Supervised
Terminated    

Organizational skills

Approved Arranged Cataloged
Charted Classified Coded
Collected Compiled Corrected
Corresponded Distributed Executed
Filed Generated Incorporated
Inspected Logged Maintained
Monitored Obtained Operated
Ordered Organized Prepared
Processed Provided Purchased
Recorded Registered Reserved
Responded Reviewed Routed
Scheduled Screened Submitted
Supplied Standardized Systematized
Updated Validated Verified

Planning, research, and idea skills

Accelerated Adapted Analyzed
Anticipated Arranged Began
Clarified Collected Combined
Compared Composed Conceptualized
Concluded Condensed Conducted
Critiqued Customized Designed
Detected Determined Developed
Diagnosed Directed Established
Evaluated Examined Experimented
Explored Extracted Fashioned
Formulated Founded Gathered
Incorporated Initiated Inspected
Instituted Integrated Interviewed
Introduced Invented Investigated
Located Measured Modeled
Modified Organized Originated
Performed Planned Researched
Reviewed Revised Revitalized
Searched Shaped Solved
Summarized Surveyed Synthesized
Systematized Tested  

Data and financial skills

Administered Adjusted Allocated
Analyzed Appraised Assessed
Audited Balanced Budgeted
Calculated Computer Conserved
Corrected Determined Developed
Estimated Forecasted Managed
Measured Monitored Netted
Planned Prepared Programmed
Projected Qualified Reconciled
Reduced Researched Retrieved

Helping or customer service skills

Accelerated Advocated Aided
Answered Assessed Assisted
Clarified Coached Collaborated
Contributed Cooperated Counseled
Demonstrated Diagnosed Educated
Encouraged Ensured Expedited
Facilitated Familiarized Guided
Helped Intervened Prevented
Provided Referred Rehabilited
Represented Resolved Supported