The purpose of this policy is to establish and clarify Office of Workforce Development (OWD) guidance on requested changes to the statewide case-management system. This Issuance establishes acceptable types of change requests and shifts responsibility for data integrity from OWD's Customer Support unit (CSU) to the Local Workforce Development Boards (Local WDBs), their service providers, and all Job Center Staff. OWD understands there will be instances when a change to the statewide case-management system is necessary, therefore, this policy identifies circumstances that warrant a change to an improperly or inaccurately entered electronic record and outlines the process to request and make such a change. The change request process now requires staff to upload a copy of the "summary of information" page associated with submitted change requests to the appropriate record.
