OWD Issuances

This Issuance conveys current Division of Workforce Development (DWD) policy restricting use of workforce program participant data. This policy applies to Workforce Development Boards (Local WDB), State and local educational institutions, and agency partners in the implementation of the Workforce Innovation and Opportunity Act (WIOA).¹ It also applies to all sub-recipients or vendors of these entities. 

This Issuance establishes minimum standards of the Division of Workforce Development (DWD) to ensure that programs and services delivered through Missouri One-Stop Job Centers and Affiliate Job Centers are physically and programmatically accessible to all, including individuals with disabilities. Toward that end, this policy specifically addresses the provision of Assistive Technologies. It leaves the logistical disposition of those resources to the discretion of the Local Workforce Development Board (Local WDB).

This Issuance provides guidance on the allowance, approval, and payment of Supportive Services authorized by the Workforce Innovation and Opportunity Act (WIOA).¹ It supersedes and rescinds prior guidance² on this topic to accord with newer federal workforce development law and regulations.

This Issuance updates, supersedes and rescinds previous guidance¹ identifying who must receive notification of the right to pursue complaints or grievances related to Equal Opportunity (EO) issues or programmatic delivery of programs and services. This Issuance identifies those persons from whom workforce staff must obtain and retain a signed acknowledgment of notification of those rights. It also incorporates changes in federal and State laws, regulations, and policies that have become effective since the previous guidance.

The Workforce Innovation and Opportunity Act (WIOA)¹ requires recordkeeping for six primary performance indicators. These indicators provide the accountability² required by WIOA and are obtained as specified by WIOA’s implementing regulations.³ This Issuance explains to workforce system staff how to properly identify and record in the statewide electronic case management system those employer services they deliver which count toward the sixth of these measures—Effectiveness in Serving Employers. 

This Issuance describes allowable funding expenditures for work-based training of existing workers and prohibits duplication of training funds. It rescinds, updates, and supersedes previous guidance on this topic.¹ This Issuance also specifies the formal Incumbent Worker Training (IWT) Agreement that is required between a Local Workforce Development Board (Local WDB) and an employer. [This Issuance rescinds DWD Issuance 25-2015 dated 06/15/16.]

This Issuance updates and clarifies Division of Workforce Development (DWD) policy for its employees — and for its contracted sub-recipients — on the handling of media inquiries, the delivery of public information (including the use of social media), and the handling of federal, State, and local government requests for information. It supersedes and rescinds prior guidance¹ on these topics.

This Issuance clarifies the Workforce Innovation and Opportunity Act (WIOA)¹ Credential Attainment performance measure by defining what constitutes a “recognized postsecondary credential.” It supersedes and rescinds previous Division of Workforce Development (DWD) guidance² on credentials, certificates, and diplomas.

This Issuance updates the Division of Workforce Development (DWD) policy on Harassment, Discrimination, Retaliation, and Accommodation. This revision conforms to policy updates^{1, 2} issued by the Missouri Department of Economic Development (DED) since DWD issued the previous guidance.³ That Issuance is superseded and rescinded by this guidance.

This issuance provides guidance for managing records of customers participating in the Missouri address confidentiality program, also known as “Safe at Home.”